PoliciesCross and Stone Studio — St. Charles, IowaShippingEvery piece leaves our hands carefully, because it left Mike's hands carefully.Where we ship from All orders ship from our studio in St. Charles, Iowa.How long it takes Ready-to-ship pieces are packed and sent within 3–5 business days of your order. Because each sculpture is hand-carved from Indiana limestone or Iowa hardwood, every piece is one of a kind and prepared individually — we don't rush the wrapping any more than we rush the carving.Custom commissions are made to order. We'll give you a timeline when we discuss your piece, and we'll keep you posted along the way.How it travels Orders ship via USPS, with tracking provided by email once your piece is on its way. Each sculpture is wrapped in tissue, tucked into a jute bag, and sealed with our gold mark, then packed to survive the trip.Shipping cost Shipping is calculated at checkout based on the size and weight of your piece and your delivery address.If something arrives damaged Stone is sturdy, but the mail is not always gentle. If your piece arrives damaged, email us at studio@crossent.net within 7 days with a photo of the piece and the packaging, and we'll make it right.We currently ship within the United States. For international inquiries, reach out and we'll see what's possible.Returns & RefundsBecause every piece is carved by hand, no two are exactly alike — and we want you to be at peace with the one that comes to live with you.Ready-to-ship pieces If a ready-made piece isn't right for you, you may return it within 14 days of delivery for a refund of the item price. The piece must come back in its original, unused condition. Return shipping is the buyer's responsibility, and we ask that you pack it as carefully as we did. Once it arrives safely, we'll issue your refund to the original payment method.Custom and commissioned pieces Custom work is made for you and you alone, so these pieces are final sale and cannot be returned. We'll work closely with you before and during the process so the finished piece is one you'll be glad to hold.Damaged or wrong items If your piece arrives damaged or you received the wrong item, that's on us to fix. Email studio@crossent.net within 7 days of delivery with a photo, and we'll arrange a replacement or full refund.The honest part Natural variation in stone and wood — the grain, the tone, the small marks left by hand-carving — is the character of the work, not a flaw, and isn't grounds for return. It's the whole point. Faith you can hold looks a little different every time.Questions before you buy? Just ask. We'd rather talk it through first.Privacy PolicyWe're a small, family-run studio, and we treat your information the way we'd want ours treated.Who we are Cross and Stone Studio, based in St. Charles, Iowa. You can reach us anytime at studio@crossent.net.What we collect When you place an order or contact us, we collect the information needed to serve you: your name, email address, shipping address, and order details. We collect payment information only as needed to process your purchase — and your full payment card details are handled by our secure payment processor, not stored by us.When you visit crossent.net, our website platform may also collect standard technical data (such as your browser type and general location) and use cookies to help the site function and to understand how visitors use it.How we use it We use your information to process and ship your order, to communicate with you about your purchase, to respond to your questions, and to keep our shop running. We do not sell your personal information to anyone.Who we share it with We share information only with the trusted services that make the shop work — our website host (Wix), our payment processor, and our shipping carriers — and only as much as they need to do their job. If you found us through Etsy, that purchase is also governed by Etsy's own privacy policy.Your choices You may ask us at any time what information we hold about you, request that we correct it, or request that we delete it, by emailing studio@crossent.net.Terms of ServiceThe basics By using crossent.net and purchasing from us, you agree to these terms. We keep them plain because we'd rather be clear than clever.Our work Every Cross and Stone piece is hand-carved from natural Indiana limestone and Iowa hardwood. Because the work is done by hand in natural materials, slight variations in color, grain, dimension, and finish are expected and are part of the character of each piece.Orders and pricing We do our best to keep prices, descriptions, and availability accurate. If we find an error in a price or listing, we'll contact you before processing the order. Because most pieces are one of a kind, an item may sell out while it's in your cart.Custom commissions Custom work is made to order and final sale. We'll agree on the details and timeline together before any carving begins.Limitation of liability To the extent allowed by law, Cross and Stone Studio is not liable for indirect or incidental damages arising from the use of our site or products. Our sculptures are decorative pieces; please place and handle them sensibly, and keep small components and lit tea lights away from children and unattended flames.Governing law These terms are governed by the laws of the State of Iowa.Reaching us Questions about these terms? Email studio@crossent.net. We're real people, and we'll answer.ContactCross and Stone Studio St. Charles, Iowa studio@crossent.net · 515-444-7671